User Experience Advisor
Added 6th November 2024
We are searching for a to play a key role in the rollout of our client's innovative accessibility programme
Responsibilities
Act as a primary liaison between the Passenger Assist programme and key external stakeholders
Provide clear, consistent communication and updates on the system's functionality and rollout stages
Design and deliver user training sessions to onboard stakeholders and ensure their proficiency with the new automated system
Collaborate with cross-functional teams such as product managers and designers to prioritise and streamline research initiatives related to the programme
Conduct user research to gather detailed requirements from various stakeholders, including, customers, and internal users
Utilise diverse research methods to uncover user needs, preferences, and potential pain points within the system
Translate gathered user insights into detailed product requirements and specifications, driving a user-centred design approach
Define and document comprehensive business requirements, including data needs, functional requirements, and non-functional specifications
Advocate for user needs and experiences throughout the product development lifecycle to ensure optimal user satisfaction
Share research findings and insights to inform decision-making and enhance product design and features
Essential Skills
Prior experience in user experience
Experience working with Product Owners, project management teams and technology specialists
Location
London
Salary
Up to £45,000 PA.
Industry
Travel
Contract Type
Permanent