Head of Service & Operations
Added 17th December 2024
We are searching for an Interim Head of Service & Operations who will play a pivotal role in managing IT operations and guiding our client through a period of significant change
Responsibilities
Hold the MSP accountable for meeting contractual targets and Service Level Agreements
Monitor and drive improvements in service delivery to maintain high standards of performance
Act as a key sponsor and lead for the RFP process for the IT services contract, collaborating with stakeholders to evaluate suppliers
Provide strategic guidance to support the decision-making process regarding whether to retain the incumbent provider or select a new supplier
Communicate and collaborate with internal and external stakeholders to ensure alignment on service objectives and RFP milestones
Identify and mitigate risks associated with IT service delivery and contractual transitions
Essential Skills
Strong supplier management skills
Previously managed outsourced IT providers and have selected new ones p
Retail/Hospitality Sector Experience
Location
London
Salary
Please contact us for rate.
Industry
Hospitality
Contract Type
Contract