First Line Support Analyst
Added 9th June 2025
We are searching for a First Line Support Analyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform operations.
Responsibilities
- Monitor and triage inbound support tickets and phone calls
- Respond to and resolve first-line queries, escalating complex issues as necessary
- Perform basic SQL queries to retrieve data and support troubleshooting
- Review and action system alerts and exception reports
- Maintain accurate ticket records with clear documentation of actions taken
Essential Skills
- Experience in software application support or data analysis
- Basic knowledge of SQL and relational databases
- Familiarity with ticketing systems such as Zendesk
- Basic understanding of XML and API interactions
Location
South East
Salary
Up to £27,000 pa
Industry
Logistics
Contract Type
Permanent