CRM Business Analyst
Added 29th November 2024
We are searching for a CRM Business Analyst who will play a pivotal role in supporting the provision and delivery of effective new solutions across IT and various business areas. This role focuses initially on the CRM replacement and Web projects, where you will work closely with stakeholders to define and document business processes, represent business needs in scrums, and coordinate business readiness for technological initiatives.
Responsibilities
Analyse and document business and system processes, including 'as-is' and 'to-be' states, and gather requirements using appropriate tools and methods
Facilitate workshops, organise user stories, and document requirements for internal and external users
Produce use cases, UML documentation, and reports, ensuring timely delivery and required detail
Assist in the development of business cases and reporting for Programme and Project Boards
Build and maintain relationships with business, support functions, and third-party stakeholders to facilitate project delivery
Represent business needs in project scrums, influence decision-making, and manage business readiness for new systems
Lead the change control process, manage change requests, and support testing efforts with users
Build, prioritise, and maintain the backlog of work items for the CRM development team based on value and dependencies
Essential Skills
Proven experience in business analysis and change management within IT-focused environments
Location
London
Salary
Up to £56,000 pa. 6 Month FTC
Industry
Education
Contract Type
Fixed Term Contract